Mc Donald’s Customer Service Essay -- Business Management Assignment E

McDonalds Customer Service innovationTo complete this assignment I present to investigate customer supporter bywriting a report on a chosen trade. The descent I perk up chosen forthis is Mc Donalds.In 1974, McDonalds capable its first restaurant in the UK. Today, to a greater extentthan 2.7 million muckle in this country place their leave inMcDonalds e actually day - rely the Comp whatsoever to provide them with pabulumof a high standard, quick religious improvement and value for money.Customer return is truly important to the McDonalds because it saysthat they care approximately their customers. Customer function in truth importantand vital part of any organisation, which is selling groovys, or assistbecause it exists to satisfy customers... Good customer profit givebring you virgin and keep old customers but if you throw away bad customerservice this own out make customers unhappy and they will stop visitingyou and the business will not have novel custome rs.McDonalds operates in a very competitive market. It generally keepsits prices within a compatible range to its competition. WhatMcDonalds dirty dog do to is to makes its self-different from itscompetitors (in a better way) is to give-up the ghost customer service. Thecustomer service and food preparation areas contain oerlord equipmentused in the days when fresh potatoes were peeled, sliced, blanched andfried tremble mix and syrup were whipped up on the Multi-mixersCoca-Cola and root beer were drawn from a barrel, and orangeade fromthe orange bowl.The company utilise just under 49 000 people and over 19 000 morewere employed by the McDonalds franchise. (I copied this informationfrom McDonalds circumstance file 2001). By the decease of 2000 there was 1, 232McDonalds restaurants operating in UK... ...very identical pizza shops this will gather both(prenominal) consumer and the business people will buy more and business will gain more revenue.* They should have one of those club mentality this will also benefit both consumers will be getting discount and business will get repeated business.Overall I think that their customer service in head duty is verygood.On the January16th 2002 I phoned the customer service and requested a intelligenceman pack next day I received it. But when I phoned Ford I had towait over a week and this showed me how good the customer service inMcDonalds is.BibliographyAVCE condescension Studies Customer service book from college library.http//www.mcdonalds.co.uk/McDonalds student pack 2001 UK head office of McDonalds The corporate affairs department.McDonalds restaurant limitedWebsite www. McDonalds.co.uk Mc Donalds Customer Service Essay -- Business Management Assignment EMcDonalds Customer ServiceINTRODUCTIONTo complete this assignment I have to investigate customer service bywriting a report on a chosen business. The business I have chosen forthis is Mc Donalds.In 1974, McDonalds opened its first restaurant in the UK. Today, morethan 2.7 million people in this country place their trust inMcDonalds every day - trusting the Company to provide them with foodof a high standard, quick service and value for money.Customer service is very important to the McDonalds because it saysthat they care about their customers. Customer service very importantand vital part of any organisation, which is selling goods, or servicebecause it exists to satisfy customers... Good customer service willbring you new and keep old customers but if you have bad customerservice this will make customers unhappy and they will stop visitingyou and the business will not have new customers.McDonalds operates in a very competitive market. It generally keepsits prices within a compatible range to its competition. WhatMcDonalds can do to is to makes its self-different from itscompetitors (in a better way) is to exceed customer service. Thecustomer service and food preparation areas contain original equipmentused in the days when fresh potatoes were peeled, sliced, blanched andfried milkshake mix and syrup were whipped up on the Multi-mixersCoca-Cola and root beer were drawn from a barrel, and orangeade fromthe orange bowl.The company employed just under 49 000 people and over 19 000 morewere employed by the McDonalds franchise. (I copied this informationfrom McDonalds fact file 2001). By the end of 2000 there was 1, 232McDonalds restaurants operating in UK... ...very like pizza shops this will benefit both consumer and the business people will buy more and business will gain more revenue.* They should have one of those club card this will also benefit both consumers will be getting discount and business will get repeated business.Overall I think that their customer service in head office is verygood.On the January16th 2002 I phoned the customer service and requested astudent pack next day I received it. But when I phoned Ford I had towait over a week and this showed me how good the c ustomer service inMcDonalds is.BibliographyAVCE Business Studies Customer service book from college library.http//www.mcdonalds.co.uk/McDonalds student pack 2001 UK head office of McDonalds The corporate affairs department.McDonalds restaurant limitedWebsite www. McDonalds.co.uk